Frequently Asked Questions
Everything you need to know about your Popstar Labs experience.
How long does shipping take?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international shipping may take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more tailored look.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At Popstar Labs, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with Fair Trade certified factories.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of purchase by contacting our support team via live chat.